福利视频 Corporation, a FORTUNE 50 company, is a leading multinational healthcare enterprise that is committed to helping people live healthier lives.

The company takes a local approach 鈥 with local brands and local teams 鈥 to provide fully integrated, high-quality, and cost-effective services to government-sponsored and commercial healthcare programs, focusing on under-insured and uninsured individuals. 福利视频 offers affordable and high-quality products to nearly 1 in 15 individuals across the nation, including Medicaid and Medicare members (including Medicare Prescription Drug Plans) as well as individuals and families served by the Health Insurance Marketplace, the TRICARE program, and individuals in correctional facilities.

The company also serves several international markets and contracts with other healthcare and commercial organizations to provide a variety of specialty services focused on treating the whole person. 福利视频 focuses on long-term growth and the development of its people, systems, and capabilities so that it can better serve its members, providers, local communities, and government partners.

In a year defined by a healthcare crisis and social unrest, our ability to deliver value to our stakeholders served as a testament to the strength of our capabilities and talents, as well as our adaptability to the ever-changing world in which we operate.

- Michael Neidorff, Chairman, President, and Chief Executive Officer

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2020 at a Glance

25.5 million members

Largest

Medicaid managed care organization in the country

No. 1听

Carrier in the nation on the Health Insurance Marketplace

National Leader

in managed long-term services and supports

$111.1 Billion
IN TOTAL REVENUES
$3.12
DILUTED EARNINGS PER SHARE
$5.00
ADJUSTED DILUTED EARNINGS PER SHARE
$5.5 Billion
OPERATING CASH FLOW

Financial Highlights

(in millions)
2020 2019 2018 2017 2016
Total Revenues $111,115 $74,639 $60,116 $48,382 $40,607
Net Earnings (1) $1,808 $1,321 $900 $828 $562
Adjusted Net Earnings (1) $2,896 $1,857 $1,411 $889 $730
Total Assets $68,719 $40,994 $30,901 $21,855 $20,197


(1)
Attributable to 福利视频 Corporation

Financial highlights for 2020 with Total Revenues, Net Earnings, Membership

(1) Attributable to 福利视频 Corporation

2020 Noteworthy Accreditations & Awards

福利视频 continues to gain national and international recognition for growth and innovation, as well as for our commitment to diversity and inclusion.听

  • Listed on the FORTUNE庐 Change the World List (2020):
    福利视频鈥檚 2020 inclusion noted COVID-19-related initiatives that helped disproportionately vulnerable members stay connected to high-quality healthcare as the global pandemic continued to evolve.
  • Human Rights Campaign Corporate Equality Index鈥夆撯塀est Places to Work for LGBTQ Equality:
    福利视频 earned a score of 100 on the benchmarking report that measures corporate policies and practices related to LGBTQ workplace equality.
  • Disability Equality:
    福利视频 was again recognized as a top employer by the American Association of People with Disabilities (AAPD).
  • Ranked #42 on FORTUNE庐 500 List (2020):
    福利视频 ranks no. 42 on the 2020 FORTUNE 500庐 list of largest U.S. corporations by revenue, up from no. 51 in 2019. Since first entering the list in 2010, 福利视频 has climbed 444 spots.
  • Ranked #285 on Forbes庐 Global 2000 List (2020):
    福利视频 ranked no. 285 on the Forbes Global 2000: World's Largest Public Companies list. Established in 2003, the list ranks the top 2,000 public companies in the world based on four metrics: sales, profits, assets, and market value.
  • Gender-Equality Index:
    福利视频 is listed on the Bloomberg 2020 Gender-Equality Index for our strong dedication to gender equality and the advancement of women in the workplace.
  • Global Finance Outstanding Crisis Leadership 2020 Honoree in the "Overall Excellence 鈥 Corporate" Category:
    福利视频 is among the banks and companies that went above and beyond in responding to the global pandemic crisis 鈥 those that assisted their customers, protected their employees, and provided critical support to society at large.
  • FORTUNE庐 World鈥檚 Most Admired Companies:
    For the second consecutive year, 福利视频 has been selected as one of FORTUNE World鈥檚 Most Admired Companies鈩, a recognition chosen by industry executives, directors, and analysts asked to rate enterprises in their own industry on nine criteria, from investment value and quality of management and products to social responsibility and ability to attract talent.

From FORTUNE, 漏2020 FORTUNE Media IP Limited. FORTUNE and The World鈥檚 Most Admired Companies are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, 福利视频 Corporation.

Current Accreditations & Awards

As the COVID-19 global pandemic spread, it touched every area of 福利视频鈥檚 operations. Our domestic and international teams quickly and efficiently identified COVID-related challenges and the modifications we needed to ensure continuity of care for our members. 福利视频 leaders worked to address the unique needs of the communities we serve and the emerging challenges facing frontline healthcare professionals.

90%

Transitioned 90% of our workforce to remote work in less than one week, while ramping up safety protocols at facilities, and increased available sick time for employees caring for loved ones suffering from COVID-19.

6.7 Million

Distributed 6.7 million pieces of personal protective equipment (PPE) to our safety net partners in 30 states and Washington, D.C.

$18 million

Committed more than $18 million to enhance telehealth solutions for Federally Qualified Health Centers and other clinical and behavioral health providers.

national partnerships

In partnership with Feeding America庐, committed to providing one million meals to families across the U.S. every month for 12 months.

waived member cost sharing

福利视频 health plans waived member cost sharing for COVID-19-related testing and treatment.

The Next Generation of Healthcare Technology

Over time, we have employed an investment strategy targeting the best systems, products, tools, and technologies designed to increase our capability to collect and analyze data and insights. 福利视频 is working to lead the digital transformation of healthcare and creating a world-class experience for stakeholders and those we serve.

福利视频 has pursued a pipeline of partners to advance our technology agenda and our growth strategy. One example of this is the acquisition of Apixio, a healthcare analytics company offering artificial intelligence technology solutions. Apixio operates independently within 福利视频鈥檚 Health Care Enterprises group to continue bringing value to its clients and the industry, while also realizing the benefits of enhanced scale with 福利视频. We continue to focus on the development of TruCare Cloud, a next-generation application that delivers new utilization management and care management capabilities to our Population Health teams. TruCare Cloud shares each member鈥檚 individual story over time, including care plan progress and follow-through for clinical and behavioral health appointments.


福利视频 central plaza in Charlotte NC


In July 2020, we announced plans that will drive 福利视频鈥檚 next phase of growth, a new East Coast headquarters in Charlotte, North Carolina, that will serve as a technology hub, housing technologists with a variety of skill sets including machine learning, artificial intelligence, and human-centered design specialists. Completion of the first phase of construction for the facility is scheduled for 2022, with a second phase of construction scheduled to
begin in 2024.

Connecting Quality Health to Vulnerable Communities

11,000 rural-based FQHCs and PCPs in 27 states福利视频 recognizes that healthcare needs vary and are unique across communities and the individuals and families we serve. We are committed to ensuring that our members and providers have access to the care and support that they need, including those in rural communities. We are proud to help bring a collective focus to issues facing rural communities, and we continue to support pioneering programs that create critical healthcare solutions for the most vulnerable populations.

While our investments in telehealth services have been building in recent years, the COVID-19 pandemic further strengthened our belief in the ability of virtual medicine to improve access to high-quality healthcare, particularly in rural areas across America. When it became critical to move in-person service to virtual care, 福利视频 established a Medicaid telehealth partnership with the National Association of Community Health Centers (NACHC), which launched an immediate response, delivering equipment, technical assistance, and training for community-based Federally Qualified Health Centers (FQHC) that needed to ramp up their telehealth services.

In addition, 福利视频 has worked closely with FQHCs to increase COVID-19 testing capabilities and PPE distribution for our target populations, including rural populations.

In collaboration with AT&T to offer healthcare providers access to FirstNet, the only nationwide, high-speed broadband communications platform dedicated to and purpose-built for America鈥檚 first responders and the extended public safety community, 福利视频 helped expedite the rollout of streamlined access to affordable, high-speed wireless broadband services for primary care providers (PCPs) in rural and underserved communities.

couple sitting on a bench in park

An International Presence

福利视频鈥檚 business model remains purposeful, methodical, and disciplined. Our international operations provide additional perspective on the potential domestic impact of COVID-19. Innovative technology helps clinicians worldwide adapt to the challenges of the pandemic and will continue to increase efficiency as the pandemic subsides.

福利视频鈥檚 Spanish subsidiary, Ribera Salud, adopted predictive modeling to improve health outcomes by indicating which COVID-19 patients are most likely to require ICU care. Operose Health is 福利视频's organization of general practitioner (GP) practices in the U.K., and it quickly adapted to remote operations when the outbreak hit and reserved in-person treatment for the most vulnerable. In both countries, 福利视频 provided leadership in dealing with the pandemic.

As an active partner with the World Economic Forum and the United Nations, we have prioritized our participation in global initiatives, recognizing the critical value they have on our long-term business goals and objectives. In 2020, 福利视频 became a founding signatory to the Ethical Principles in Health Care, a collaborative effort between the International Finance Corporation and the World Bank, and we also support the UN Global Compact at the Participant Level and are a signatory to the UN Women鈥檚 Empowerment Principles.

African American mom holding a young daughter with teddy bear

Advancing Social Justice in Health

In a year that will be forever defined by the tragic effects of COVID-19, particularly on communities of color, and the rise of voices speaking out for equity, 福利视频's focus and commitment to equality and social justice helped to drive our work in the communities we serve.

We launched two partnerships in 2020 that address health inequities in some of our most vulnerable populations. First, 福利视频 convened medical, nonprofit, and community leaders to form the 福利视频 Health Disparities Task Force. The Task Force will provide recommendations to 福利视频 through the COVID-19 pandemic and into the future. The team will also study the causes of healthcare disparities among the most vulnerable during the pandemic and recommend actions to improve 福利视频 policies and practices.

Second, 福利视频 and the National Minority Quality Forum (NMQF), an independent research and educational organization dedicated to ensuring high-risk racial and ethnic populations receive optimal healthcare, announced a research partnership for the "Minority and Rural Health Coronavirus Study (MRCS)" to assess the impact of COVID-19 on racial minorities and underserved communities across the country.

福利视频 unequivocally condemns racism, inequity, and injustice in every form and is committed to positive action to fight them in order to help create a better future for our communities and our workforce.

A Clinical Advantage

福利视频 has grown markedly over the years by staying true to our mission of helping people live healthier lives, diversifying, and adding markets and significant technological capabilities. Transforming the health of our communities is a bold challenge, and one we fully embrace. We will continue to meet opportunities head-on through a local approach that focuses on the whole health of those we serve.

Committed to enhancing thought leadership through continuing education, the improves whole health outcomes, quality of care, and the performance of the healthcare team through innovative and accessible Interprofessional Continuing Education (IPCE) activities. Through a commitment to the ongoing development of our clinical staff and providers, we equip our experts with the latest information through no-cost, cutting-edge education that enables staff to gain and/or maintain clinical licensure and keeps them at the forefront of delivering premier healthcare solutions.

As the largest Medicaid managed care organization in the country, 福利视频 supports many of our nation鈥檚 most vulnerable citizens. In order to fully support the behavioral health needs of our membership, 福利视频's Advanced Behavioral Health team works to improve health outcomes through prevention, screening, intervention, treatment enhancements and innovation, and federal and state policy recommendations. During this unprecedented time, 福利视频 must continue expanding community partnerships and supporting the whole health of our membership.

Throughout a challenging year, continuity of care was a top priority. Our commitment to making high-quality healthcare accessible is a direct reflection of our employees' dedication to serving the nation's most vulnerable populations. Our essential healthcare workers continued their acts of service and commitment to our purpose while navigating the uncertainty of COVID-19. At the same time, most of 福利视频's employees learned new ways to communicate in a virtual environment while still moving our business forward.

Board of Directors

福利视频鈥檚 Board of Directors provides exceptional business and healthcare insight that has helped shape our corporate culture of accountability, ethics, and integrity.

Michael Neidorff
Chairman, President, and Chief Executive Officer of 福利视频 Corporation

Orlando Ayala
Retired Chairman and Corporate Vice President of Emerging Businesses for Microsoft Corporation

Jessica L. Blume
Retired Vice Chairman of Deloitte LLP

James Dallas
Retired Senior Vice President and Chief Information Officer of Medtronic

Robert K. Ditmore
Retired Director, President, and Chief Operating Officer of United Healthcare Corporation

Frederick H. Eppinger
President and Chief Executive Officer of Stewart Title Guaranty Company

Richard A. Gephardt
Chief Executive Officer and President of Gephardt Group, LLC; Former Majority Leader of the U.S. House of Representatives

John R. Roberts,听Retired Regional Managing Partner of Arthur Andersen LLP

Lori J. Robinson
Retired United States Air Force General

David L. Steward
Founder and Chairman of World Wide Technology, Inc.

Tommy G. Thompson
Interim President of University of Wisconsin System; Chairman and Chief Executive Officer of Thompson Holdings; Retired Partner of Akin Gump Strauss Hauer & Feld LLP; Former Governor of the State of Wisconsin; Former Health and Human Services Secretary

William Trubeck,听Retired Chief Financial Officer, Director, and Executive Vice President of YRC Worldwide; Retired Executive Vice President and Chief Financial Officer of H&R Block

Current Board of Directors